How should financial aid offices communicate with students during the pandemic? – Education Dive
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Dive Brief:
- About half of college students said they wanted to hear more from their financial aid offices during the spring term, according to a recent survey from Ithaka S+R, a research and consulting group.
- More than 15,000 students across 21 colleges answered the survey between April and May. A significant share of students also wanted more outreach from their academic advising offices and counseling centers.
- Experts said colleges should reach out to Pell Grant-eligible and other disadvantaged students to connect them with resources and help them apply for financial aid increases if the pandemic has stressed their finances.
Dive Insight:
The coronavirus has taken a heavy toll on the U.S. economy, and several polls suggest it’s negatively impacting the ability of students and their families to pay for college. During the spring term, students “were generally satisfied” with communications they received from their institutions, the new survey found, but many expressed a desire to hear more from their financial aid offices.
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