If you wonder whether a case management approach to guidance can reinforce students’ pathways toward success, just ask Jammie Wilbanks.
The associate vice president of academic success at Wiregrass Georgia Technical College has spearheaded a change where academic advisors at the college have evolved from focusing mainly on registration and transactional services to a holistic team approach that’s designed to keep students on track every step of the way. She was part of a panel discussion on new advising approaches at the American Association of Community Colleges annual convention.
Give them what they want
Generation Z, which started to enter college in 2015, has different expectations from colleges, said Christina Hubbard, director of community college strategic research at EAB. For example, they want a seamless technological experience, tailored and transparent advising, and help getting a return on their educational investment. Over the next decade, that demand will grow.