Home News Next Gen FSA – StudentAid.gov Website Enhancements Starting November 2020 – IFAP

Next Gen FSA – StudentAid.gov Website Enhancements Starting November 2020 – IFAP

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Forward progress continues on the Next Gen FSA initiative and StudentAid.gov, our single front door on the web for students, parents, and borrowers. On Nov. 8, 2020, we made additional updates to features designed to improve the information and self-service tools available to our customers. These updates continue to provide students, parents, and borrowers with clear, actionable information about the aid they have received and personalized guidance on the loan repayment process.

This announcement summarizes new and updated features that are now available.

New Features on StudentAid.gov

Borrower Defense to Repayment Application – This feature provides an online, “smart” form to assist borrowers in completing and submitting a borrower defense to repayment application. The application does the following:

  • Informs borrowers of the circumstances that may lead to a borrower defense to repayment discharge and how an application aligns with their loan repayment journey.
  • Provides a user-friendly and interactive experience that guides borrowers through the application. Authenticated users will validate prepopulated data (demographic, school, program, and loan data information) which should help ensure that borrowers submit a complete and more accurate borrower defense to repayment application.
  • Features a drop-down menu of categories of school conduct that could result in eligibility for a borrower defense to repayment discharge (such as misrepresentations related to employment prospects or the transferability of credits) and then follows with targeted questions about each category of conduct. This will aid in the reduction of ineligible claims submitted to Federal Student Aid.
  • Provides borrowers an option to ensure a forbearance or stopped collections status while the application is in review and also provides an interactive interest accrual calculator to illustrate the impact postponing payment will have if they are ultimately not eligible for a borrower defense to repayment discharge. This improvement will increase borrowers’ financial literacy and their awareness of the borrower defense to repayment application process.
    Once the application is submitted, a borrower will be able to track the status of the application in the Status Center accessed through the borrower defense page or the borrower’s dashboard on StudentAid.gov.

Once the application is submitted, a borrower will be able to track the status of the application in the Status Center accessed through the borrower defense page or the borrower’s dashboard on StudentAid.gov.

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