Home News Meet Aidan, the U.S. Education Department’s Financial Aid Chatbot – Ed Surge

Meet Aidan, the U.S. Education Department’s Financial Aid Chatbot – Ed Surge

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With $1.5 trillion in outstanding loans to more than 40 million borrowers, the Federal Student Aid office ought to “provide services on par with world-class financial firms,” U.S. Secretary of Education Betsy DeVos said Tuesday at the office’s annual conference.

In her vision, that means a single website and single phone number instead of numerous, confusing communication options. It means an updated version of the myStudentAid mobile application the Department of Education unveiled in 2018.

And for the first time, it means a chatbot.

Students are always brimming with questions about the financial-aid process, DeVos acknowledged in her remarks, and they’ll soon be able to pose their inquiries to Aidan, the department’s new robotic assistant.

The tool, represented by a little owl, will be able to help answer more 800 frequently asked questions about federal student aid.

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